Mobile Phone Support
in Gippsland.
Need help setting up a new phone or getting comfortable with the one you have? I’m based in Heyfield. I help with iPhone and Android phones, with patient one-on-one guidance and clear explanations at your pace.
Part of my local IT Support service. $120 including GST for the first hour on site, with local travel included.
Help with your everyday phone.
You don't need to know the technical terms. Tell me what you're trying to do or where you're getting stuck.
- iPhone & Android setupGet started with a new phone, adjust settings and make everyday features easier to find and use.
- Data transfersHelp moving contacts, photos and other supported data to a new phone, including when changing between iPhone and Android. What can transfer depends on the devices, apps and available backups.
- Accounts, email & appsSet up Apple and Google accounts, add email, install and update apps, and understand account settings. If you're locked out, I can guide you through the provider's recovery steps.
- Wi-Fi, mobile data & BluetoothTroubleshoot connection settings, mobile data and pairing with compatible headphones, speakers or other devices. If the issue is with your carrier, I can help you identify the next step.
- Backups & peace of mindHelp setting up and checking iCloud or Google backups, understanding storage and finding out what is being backed up.
- Patient one-on-one guidancePractise calls, messages, photos, email and the apps you want to use. Ask questions, repeat steps and learn at a pace that suits you.
Setup, troubleshooting and guidance. I don't offer hardware repairs, screen or battery replacements. Account recovery and data transfers depend on access to your accounts and the options available from the device or app provider.
Clear hourly rates.
First hour on site
Including GST. One-hour minimum. Travel included across the local service area listed below.
After the first hour
Including GST per additional 15 minutes, equivalent to $90/hour. Tell me about the job first so we can discuss what is involved.
Parts, replacement equipment and software purchases are separate from these labour rates. Any additional costs will be discussed before going ahead.
Phone help in Heyfield, Maffra and Sale.
On-site support across Heyfield, Maffra, Sale, Rosedale, Stratford, Cowwarr and the towns in between. Travel is included across this service area, including Sale. Other locations are quoted before booking. If you're unsure whether I cover your location or problem, give me a call.
I have practical experience helping people with computer and mobile phone setup, everyday problems and learning to use their devices. You speak directly to me, with no call centre or ticket system.
Tell me what’s happening.
Tell me what isn't working, what device you're using and which town you're in. I usually reply the same day. For a quicker conversation, call 0490 825 122.
Thanks, that's come through.
I'll be in touch soon. If it's urgent, ring or text 0490 825 122.